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Posts Tagged ‘Hotel PMS’

The hospitality industry is heavily season-dependent and there is only so much one can do that will change this. This makes corporate travelers even more attractive to hotels as they can bring you business round the year. This being the case, how can hotels increase corporate bookings?What are some of the definite ways to appeal to the corporates and win them over?

You might be tempted to think about how a hotel can tailor-create an experience for corporates that will get the job done. And you aren’t wrong. Corporate travelers are almost always on a tight schedule, possibly hopping in and out of meetings. Making their stay a pleasant and convenient one, of course, make a difference. But in today’s world, offering free Wi-Fi, a workstation, etc in the room is basic! Even the smallest of hotels offer free Wi-Fi and a desk and a chair. If your goal is to create a lifetime customer out of corporates, then basic will not cut it. You need to address a problem that is deeper than that.

You need to fix pre-arrival and post-departure issues, as well. And this is only possible with the right cloud-based Property Management System in place.

Let’s consider a corporate’s typical journey with a hotel on a timeline. When there is the need for Mr. A to visit Singapore on a work-related trip, the facilities team gets cracking on planning the trip. Air tickets, hotel stays, logistics, etc need to be sorted. Typically, the facilities manager would email a hotel asking them about availability, requesting them to reserve a room for the specified dates, negotiate a price, etc. And this would take a few email exchanges before the final reservation is made. These exchanges could range anywhere between a day to a week. And this is certainly not the most efficient way of going about things.

Here’s how a right Hotel PMS will make everyone’s life easier.

1. Corporate login:

With a PMS like Hotelogix in place, you can assign separate and unique login credentials to your corporate clients. Like, a corporate booking console for hotels. This login gives them access to real-time inventory of your hotel, from where they can themselves select rooms, dates and make a reservation for their employees. A confirmation email gets sent automatically to the registered email id. Reservation is so much more simplified this way. This arrangement works perfectly for the hotel as well as the corporates, since there is no dependency on emails. No more waiting, no more fear of losing out on a booking due to negligence, etc.

2. Corporate Profile:

Hotelogix PMS allows corporates to create their own corporate profile or (contractor trait). This profile will contain all details of the arrangement that the corporate has with the hotel. This includes discounting details, billing details, billing address, payment details, etc. Every time you get a corporate traveler, the front desk staff just needs to key in the name of the corporate and voila! All the details relating to the billing get auto-filled.

3. Guest History

Apart from company profile, there is also the feature of guest history which immensely simplifies the check-in process. Once the company profile is selected, the front desk staff will then have to quiz the corporate traveler by name, the type of id they are carrying and other details which again can get very tiresome. With the guest profile feature, if the corporate traveler is a return guest, this data gets picked automatically upon typing out the guest’s name. As simple as that.

4. Billing

Often, corporate travelers are in a hurry. Minimizing formality and doing away with unnecessary processes can go a long way in improving their experience. Checkout is one such process which needn’t always be as hectic. With Hotelogix in place, a corporate traveler can just present his corporate id at the front desk to check out. The invoice can get emailed to the company directly, automatically. ‘Billed to Company’ if you will.

5. Allocated inventory:

Apart from all these features which are from the traveler or the corporate’s perspective, here is one other PMS feature that helps hotels. While the option of allocating a certain amount of your inventory to your corporates is handy, the hotel still has the convenience to entertain walk-ins with the rest of their available rooms. This way, not only does the hotel serve the corporates but also has scope for other bookings. This is important because one needs to diversify the sources of bookings for maximum occupancy.

Hotelogix is an extremely well-thought out cloud PMS which not only takes into account short-term requirements of the hotel, but also the long-term ones. Loyalty is not going to happen overnight. It comes after repeated positive experiences and the only way to do it is to put yourself in your guest’s shoes. With a PMS like Hotelogix in place, you set the tone right with corporates, communicating to them that you care about simplifying their experience- be it booking, check-in, stay or check-out.

This article originally published on Hotelogix Blog.

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The onset of cloud computing technology has revolutionized accessibility to modern digital software for hoteliers around the world, enabling them to compete with the largest multi-property groups. The introduction of the cloud based PMS has enabled small and mid-sized hotels to experience the same level of efficiency as hotels with much larger budgets.

However, there are now so many providers of cloud-based management systems that finding the right one to fit a specific hotels requirements can be quite challenging. With so many options, it may be tempting to go for a free software. However, property management systems involve complex algorithms that simply cannot be programmed at no cost to the developer and free systems often lack critical functionalities.

Let’s take a look at some of the important factors you should consider while deciding on a cloud PMS provider –

  1. Cloud PMS Functionality:

PMSs today are built to serve a diverse network of properties that range from five star luxury hotels all the way to small inns and lodges. As you may have guessed, these different property types have different needs – there’s no point investing in a system that’s not meeting your specific requirements. If you run a serviced apartment for instance, you don’t need features like a KOT integration. Ensure that the service provider isn’t forcing you to pay for features that you’re not going to use!

  1. PMS Pricing:

With so many different systems on the market today, finding a software at a competitive price shouldn’t be too hard. That’s not to say that hotel property management systems are cheap, but with the amount of options available, you should be able to find one that’s built just for your specific needs and is priced accordingly. Another important factor is the pricing plans – ensure that your provider offers flexible plans and doesn’t make you sign contractual obligations.

  1. Integrations:

There’s no point investing in a PMS and then discovering that it’s unable to integrate to your other management tools. Revenue management software, distribution systems, analytics tools and other critical parts of your hotel management platform need to be able to integrate in real-time with your PMS. If you provider doesn’t support popular global platforms, you could be making a very expensive mistake by signing up for the system!

  1. Scalability:

Like we previously mentioned, a PMS may come with a number of features that may not be useful for your specific property. However, as you grow in inventory and perhaps diversify across multiple regions, you may begin to require these features – such as independent booking engines, social media engines, and multi-property management modules. It’s always a great idea to ensure that your provider offers these various functions as add-ons later.

  1. Evaluation:

A critical part of the search is evaluation. Make sure that you take a free trial before you decide on any PMS – if the provider doesn’t offer a trial, be wary. You’re going to be using the system on a daily basis for the next several months at least, and switching systems is no simple feat. Additionally, try to identify companies that offer a simple trial that’s easy to get started with – complicated trial procedures are usually implemented by companies that aren’t very comfortable letting users try out their system without a sales representative present.

Remember that investing in a PMS is no simple affair and it can take weeks to months of searching before you find the right one. However, the long-term benefits in the form of increased efficiency, higher revenue, and most importantly, a better guest experience make the journey worthwhile!

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All management systems are made to simplify the many tasks being carried out within a hotel on a daily basis. But hospitality today is not what it used to be – new companies and service providers are emerging every few months and each company’s software is built to handle certain specific functions better than the others. This is also influenced by the subset of the industry that they’re targeting, among a number of other variables. Because of this, certain hotel PMS providers will be better equipped to handle activities such as group property account management while others may be more suited to front desk management. The main thing is to find a PMS system that fits your exact requirements.

Another thing to consider is the past experiences of other owners using various PMS systems; the issues they raise regarding the software they’re using could save you a lot of time, effort and money.

 

With so many companies providing PMS services today and the huge changes that have been sweeping hospitality technology, it’s best to know what you exactly you need before making a decision:

 

Make a note of the most demanding areas –

Spend some time going through your operations and work out the repetitive tasks that can automated with a PMS, tasks like reservation management, housekeeping duties, night auditing and so on. The best way to go about this is by pinpointing tasks that demand a lot of attention – for instance, multi-channel management is one such issue for a lot of hoteliers. If you’re new to this, your best bet would be to pick a system that focuses equally on all operations without prioritizing any one.

 

Educate yourself on the options available –

In-house systems with their own servers and personnel can be very expensive for smaller hotels, for whom the ideal option would be a cloud PMS. This allows hoteliers to access their operations from any location. Go through the available hotel PMS and shortlist two or three that best suit your needs, based on your studies. If this is your first time using a property management system, read reviews written by other users of the software you’re interested in. A great way to really explore a PMS system would be by signing up for a trial, if they offer one.

 

Go with only a company that you can trust –

It might be tempting to go for a free system but these software are often developed on a very limited budget and hence may lack crucial features, and could have an interface that’s laborious to navigate. By the time the manager realizes that he needs to switch systems, it may be very time-intensive to transfer all the recorded information. Try finding a hotel PMS that offers 24 hour live support too, as PMS do require some amount of subject understanding. Facing an unresponsive support team will just delay and complicate a process that’s supposed to be making your life easier.

 

Although using a PMS does require some basic training, different companies have different approaches when it comes to educating customers. Your ideal system must be one that’s easy to use – it should lighten up your busy schedule for interaction with guests, not demand more of your attention.

With so many different property management systems available today, hoteliers have never been more spoiled for choice. Adopting technology to run key operations is slowly but steadily becoming the norm as more and more owners turn to enterprise software for their businesses. However, the real problem lies in the fact that most hoteliers aren’t sure about what kind of PMS system they need.

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Management is an integral part of any industry and hospitality is no exception. A large part of this process used to be carried out manually, or using outdated methods that involve spreadsheets. This was time-consuming and errors would still manage to creep through. Dedicated management systems were hard to come by, and most of them were developed by the large hotels for internal use.

The emergence of cloud based hotel management software opened up a whole new possibility for hoteliers around the world. Private companies began to pop into existence, developing sophisticated management systems that were accessible to any independent hotel. For the first time, small and mid-sized properties were able to utilize the same powerful tools that were once beyond their reach.

Property Management Systems (PMS) began to gain a reputation as a basic necessity in hospitality. There are many reasons why:

  1. Improved Efficiency –

Repetitive duties such as conducting night audits, assigning housekeeping responsibilities, managing reservations and so on could now be automated with a cloud PMS. This speeds up the various processes and it also decreases the likelihood of having to deal with human errors. Not only does this have a positive effect on the hotel’s revenue, it also reduces the load on staff, allowing them to better focus on the guests.

  1. Better Distribution –

Distribution is a vital part of a hotel’s business and with the vast magnitude of online platforms available today, hoteliers who don’t maintain a strong online presence could be missing out on these benefits. A good cloud PMS can integrate the property to a channel manager, pushing inventory across multiple OTAs. It can also connect the property to the Global Distribution System (GDS), giving the hotel much better visibility and boosting occupancy.

  1. Simplified Management –

Updating room inventory across all online platforms including OTAs has always been problematic for hotels. A cloud based hotel management software allows hotels to integrate completely to the channel manager, enabling real-time modification of room inventory across all channels when a booking is made online. 2-way XML connectivity enables the PMS to update availability when reservations are made through offline sources too.

  1. Extensive Reporting –

Collecting data from each department of the hotel can often be a laborious process. It doesn’t end there – the information needs to be analyzed, numbers need to be verified and discrepancies have to be hunted down. A good cloud PMS offers powerful reporting tools capable of compiling all the information entered into the system and generating dozens of specific, visual reports. This allows managers to spend less time gathering data and more time analyzing it.

According to recent surveys, a large number of hotels continue to use traditional methods to manage their operations. Tradition is hard to break, and owners may be hesitant to stop doing something that hasn’t caused them many problems yet. But it usually only takes a trial on the system for hoteliers to discover the unseen potential that their property has been harboring.

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In the last decade, there have been significant changes in the hospitality industry which has raised the standard of the products. Many hotel pms providers are feeling the impact and are developing quality products so that they can meet the rising demand of the hospitality industry.

There are many new hotel properties that have come up in the recent years and the competition is rife in the hospitality industry. Hotels are opting for automated services that will improve the standard of services and provide flawless experience to the guests. New-age, web-based technologies like hotel property systems are helpful in providing an online reservation and booking platform to the guests. Revenue generation mostly depends on the kind of occupancy your hotel attracts, therefore, it is important to note how crucial it is for the pms providers who are dealing in the software development.

The primitive pms system (legacy and outdated systems) offer basic features like online reservation, housekeeping, front desk but these are not enough to help a hotel grow in the surging demand and competition. The new-age PMS providers are developing features that could help small hotels stay afloat in the competition. There are customizable features which let hoteliers add or minus features as per their requirement, thus, reducing the cost incurred for the new application or features. There is a lot of competition in the hotel PMS business, you just have to look out for the right developer.

When choosing a property management system, look for a cloud based system that will provide you anywhere, anytime accessibility so that you can handle your hotel tasks even from a remote location. Another important thing you need to look out for is the support and service standards. Make sure you opt for a PMS provider that offers round-the-clock support system that will help you fix last minute glitches or technical issues. Nowadays, most pms providers offer online support and assistance to help you run your hotel’s automated system, error-free.

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