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Posts Tagged ‘property management system’

The hospitality industry is heavily season-dependent and there is only so much one can do that will change this. This makes corporate travelers even more attractive to hotels as they can bring you business round the year. This being the case, how can hotels increase corporate bookings?What are some of the definite ways to appeal to the corporates and win them over?

You might be tempted to think about how a hotel can tailor-create an experience for corporates that will get the job done. And you aren’t wrong. Corporate travelers are almost always on a tight schedule, possibly hopping in and out of meetings. Making their stay a pleasant and convenient one, of course, make a difference. But in today’s world, offering free Wi-Fi, a workstation, etc in the room is basic! Even the smallest of hotels offer free Wi-Fi and a desk and a chair. If your goal is to create a lifetime customer out of corporates, then basic will not cut it. You need to address a problem that is deeper than that.

You need to fix pre-arrival and post-departure issues, as well. And this is only possible with the right cloud-based Property Management System in place.

Let’s consider a corporate’s typical journey with a hotel on a timeline. When there is the need for Mr. A to visit Singapore on a work-related trip, the facilities team gets cracking on planning the trip. Air tickets, hotel stays, logistics, etc need to be sorted. Typically, the facilities manager would email a hotel asking them about availability, requesting them to reserve a room for the specified dates, negotiate a price, etc. And this would take a few email exchanges before the final reservation is made. These exchanges could range anywhere between a day to a week. And this is certainly not the most efficient way of going about things.

Here’s how a right Hotel PMS will make everyone’s life easier.

1. Corporate login:

With a PMS like Hotelogix in place, you can assign separate and unique login credentials to your corporate clients. Like, a corporate booking console for hotels. This login gives them access to real-time inventory of your hotel, from where they can themselves select rooms, dates and make a reservation for their employees. A confirmation email gets sent automatically to the registered email id. Reservation is so much more simplified this way. This arrangement works perfectly for the hotel as well as the corporates, since there is no dependency on emails. No more waiting, no more fear of losing out on a booking due to negligence, etc.

2. Corporate Profile:

Hotelogix PMS allows corporates to create their own corporate profile or (contractor trait). This profile will contain all details of the arrangement that the corporate has with the hotel. This includes discounting details, billing details, billing address, payment details, etc. Every time you get a corporate traveler, the front desk staff just needs to key in the name of the corporate and voila! All the details relating to the billing get auto-filled.

3. Guest History

Apart from company profile, there is also the feature of guest history which immensely simplifies the check-in process. Once the company profile is selected, the front desk staff will then have to quiz the corporate traveler by name, the type of id they are carrying and other details which again can get very tiresome. With the guest profile feature, if the corporate traveler is a return guest, this data gets picked automatically upon typing out the guest’s name. As simple as that.

4. Billing

Often, corporate travelers are in a hurry. Minimizing formality and doing away with unnecessary processes can go a long way in improving their experience. Checkout is one such process which needn’t always be as hectic. With Hotelogix in place, a corporate traveler can just present his corporate id at the front desk to check out. The invoice can get emailed to the company directly, automatically. ‘Billed to Company’ if you will.

5. Allocated inventory:

Apart from all these features which are from the traveler or the corporate’s perspective, here is one other PMS feature that helps hotels. While the option of allocating a certain amount of your inventory to your corporates is handy, the hotel still has the convenience to entertain walk-ins with the rest of their available rooms. This way, not only does the hotel serve the corporates but also has scope for other bookings. This is important because one needs to diversify the sources of bookings for maximum occupancy.

Hotelogix is an extremely well-thought out cloud PMS which not only takes into account short-term requirements of the hotel, but also the long-term ones. Loyalty is not going to happen overnight. It comes after repeated positive experiences and the only way to do it is to put yourself in your guest’s shoes. With a PMS like Hotelogix in place, you set the tone right with corporates, communicating to them that you care about simplifying their experience- be it booking, check-in, stay or check-out.

This article originally published on Hotelogix Blog.

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Legacy systems in a hospitality industry is now a thing of the past. Cloud based PMS is providing the opportunity for hotels to compete on the global stage, for both small and mid-size properties. The benefits of cloud based Property Management System are many! Hotels can free themselves of physical infrastructure and benefit from an easy to access platform that houses best of systems – including the hotel’s revenue management system, central reservation system, online reputation management, rate recommendation and intelligence tools, data insight platform, channel manager, online booking engine and Global Distribution System, to name but a few.

Going forward, let’s discuss the benefits of cloud based PMS and its role to grow your business:

Data security

There is no risk of losing data due to virus or malware as all applications and vital data are stored in the cloud. The hotels can receive automatic upgrades and explore new features and performance enhancements, allowing hoteliers to benefit from an increased pace of technical innovation. The PMS software is designed in such a way that it programs automatically to accommodate any latest update or feature.

Get automated

Capabilities and systems previously accessible only to the largest breed of chain hotel are now accessible to all hotels, small, medium and large. An independent small hotel today can be using the same cloud technology as the large ones, in key markets of the world. Easily manage the complexities of running the hotel operations such as online distribution and direct bookings by effectively using cloud based PMS. No more investing heavily on ‘legacy technology’ or consistently struggling to keep up with the pace of cloud based hotel solutions.

Mobile accessibility

Property management system is accessible from any mobile device (tablets and smartphones with working Internet connection), giving you the access to manage your property from practically anytime and from anywhere. Get rid of the hassle of making reservations, keeping track of check-ins/ check-outs and managing housekeeping reports.

No manual error

Since the PMS is completely automated, there is absolutely no chance of manual error. The software is programmed to prevent duplicate entries, over or double booking, wrong data entry and so on.

Speed up the process

PMS is designed particularly to save time and maximize your ROI. Saving time paves the way for hoteliers to serve their guests better. Property owners can now eliminate time consuming front desk job and manual tasks by switching to PMS.

Fully integrated Web Reservations

Since cloud based PMS is a fully integrated online reservation system, allocation of separate room inventory for Web bookings is not required. Whenever a booking happens from the hotel website or via the GDS, the room inventory is immediately updated in real time.

Avoid double and over booking

Double booking is common when it comes to manual operations. It can hamper your company’s image, business and operations to a great extent. PMS and hospitality software can avoid this occurrence due to system trappings and multiple checks.

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Management is an integral part of any industry and hospitality is no exception. A large part of this process used to be carried out manually, or using outdated methods that involve spreadsheets. This was time-consuming and errors would still manage to creep through. Dedicated management systems were hard to come by, and most of them were developed by the large hotels for internal use.

The emergence of cloud based hotel management software opened up a whole new possibility for hoteliers around the world. Private companies began to pop into existence, developing sophisticated management systems that were accessible to any independent hotel. For the first time, small and mid-sized properties were able to utilize the same powerful tools that were once beyond their reach.

Property Management Systems (PMS) began to gain a reputation as a basic necessity in hospitality. There are many reasons why:

  1. Improved Efficiency –

Repetitive duties such as conducting night audits, assigning housekeeping responsibilities, managing reservations and so on could now be automated with a cloud PMS. This speeds up the various processes and it also decreases the likelihood of having to deal with human errors. Not only does this have a positive effect on the hotel’s revenue, it also reduces the load on staff, allowing them to better focus on the guests.

  1. Better Distribution –

Distribution is a vital part of a hotel’s business and with the vast magnitude of online platforms available today, hoteliers who don’t maintain a strong online presence could be missing out on these benefits. A good cloud PMS can integrate the property to a channel manager, pushing inventory across multiple OTAs. It can also connect the property to the Global Distribution System (GDS), giving the hotel much better visibility and boosting occupancy.

  1. Simplified Management –

Updating room inventory across all online platforms including OTAs has always been problematic for hotels. A cloud based hotel management software allows hotels to integrate completely to the channel manager, enabling real-time modification of room inventory across all channels when a booking is made online. 2-way XML connectivity enables the PMS to update availability when reservations are made through offline sources too.

  1. Extensive Reporting –

Collecting data from each department of the hotel can often be a laborious process. It doesn’t end there – the information needs to be analyzed, numbers need to be verified and discrepancies have to be hunted down. A good cloud PMS offers powerful reporting tools capable of compiling all the information entered into the system and generating dozens of specific, visual reports. This allows managers to spend less time gathering data and more time analyzing it.

According to recent surveys, a large number of hotels continue to use traditional methods to manage their operations. Tradition is hard to break, and owners may be hesitant to stop doing something that hasn’t caused them many problems yet. But it usually only takes a trial on the system for hoteliers to discover the unseen potential that their property has been harboring.

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Many small and midsize hoteliers are scared to use the technology into their business without knowing the benefits of online hotel property reservation software. Here are some incredible benefits of the software that will force you to invest into the software.

Since you know that manual reservation, reservation on arrival or reservation through travel agents are no more benefiting for hotel business, you surely need to apply technology to boost your hotel occupancy. It is not difficult to find good online hotel property reservation software which can put your worries at rest. The online hotel property reservation system helps you to get reservation from across the world which makes it even better than the conventional system of reservation.

Arrival of internet and related technologies has boosted the hospitality industry. In the last few years there is an increase in the customers surfing internet for reservation purposes. This has given a food for thought to all those small and midsize hotel businesses which were afraid to use technology in their management system. Overall, the hotel software has changed the face of the hospitality industry by providing and facilitating an easy reservation solution.

How online hotel property reservation Benefits your hotel?

This is a question that comes to you mind before you can think of implementing technology or for that matter the hotel property software (PMS) into you business. Since you are investing a good amount in technology you must be aware of the returns that you will get by using the software into your business.

Online Reservation and Booking: The old ways of booking and reservation is a passé. It doesn’t benefit anymore to hotels. Hotel Agents charge a good amount as commission for every reservation and booking made through them. At the same time, hotels are always in a state of unfilled rooms which affects the revenue. It is not always possible that guest lined up on the door of your hotel for accommodation. Hence you require installing a system which makes sure that you do not get unoccupied.

The online hotel property reservation software being connected with the internet makes you visible across the globe. This helps to create a larger customer base by creating visibility for your hotel on the internet.

Reduces Double Booking: Double booking has always been there in the hotel reservation and booking system. This creates a bad name for the hotels when a room is booked on two customer’s name. The disadvantage of double booking is that it remotely helps the occupancy rather it affects the future business for hotels. Since online hotel pms System is an automated system, all confirmed bookings and reservations are updated instantly and this allows the customers to show the exact situation of occupancy in the hotel on a preferred date or day of their visit.

Increases Revenue: Since Online property reservation software takes reservation online without taking help from third party and totally eliminating the double booking you are in a better situation to increase the revenue. The commission which is saved from the third party is converted into direct booking, fattening the revenue of your business.

There are many other benefits of online hotel property management software which helps you increasing the profit from the hotel business.

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The web based hotel property management system is necessary in today’s competitive hospitality market. As it provides a better accessibility to the management in understanding their business on which they find it easy to plan future business.

It has always been a concern for the hotel management systems across the world to find a device that can help them to reduce the work load from the management. Since manually handling every activity in detailed form was close to impossible – financial statements, accuracy, schedules and etc, for the hotels. It required a system which can be trustworthy on the subject of accuracy and also make management of different part of the hotel easier.

Web based hotel PMS is a system which allows the management to oversee the activities concerning the hotel. It includes all the activities like reservation and booking, housekeeping, front desk, finances and accounts, revenue, scheduling and many more. Ask any hotelier and he/she will tell you that it is an absorbing job to handle all these manually on day to day basis. What hotel wanted was an automated system that can be accessible from any part of the world and allows them to keep their fingers on everything, managing even when they are on holidays.

With the introduction of the internet, things become easy to reach. Software helped hotels to get an automated system to track down inventories. Not to mention that inventories play an important role in assessing the revenue and profit from the hotel business. The web based hotel property management system makes it easy for the management to track down all the inventories delivered and used. For the matter of the fact hotel system uses a lot of perishable items which needs to be regulated – supply, in order to keep the stock in the best shape.

The web based hotel property management software is an easy solution to handle. Being an online system it doesn’t require much technical knowledge. The accessibility of the system only depends upon an internet connection and the management can access it from any part of the world, from the remotest places on the earth.

The other main feature which is necessary in today’s property management system for hotels is the online reservation and booking interface. This gives the hotels the much needed sigh of relief. Currently, most of the people like to make reservation and bookings for rooms using the online services provided by hotels.

A hotel property is of no use if it doesn’t attract the customers. Basically hotels run their business by providing accommodation services. Hence it becomes more important to use a system that ensures the customers to have accurate status of the occupancy on a scheduled date. The web based hotel management system makes it easy for customers as well as for the hoteliers to have a system allowing an automated booking system.

Well of course, to get the right web based property management software to facilitate automated reservation services to customers. For that you will need to do a little research to find the right service provider of web based hotel property management software.

 

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